Neospin Privacy Policy

This policy explains how Neospin, operated by Hollycorn N.V., handles the information you share when you register, deposit and play. Protecting personal data is part of running a licensed account, and the goal here is to be clear about what is collected, why it is needed and what control you keep over it.

What we collect

Information is gathered in a few ways. You provide some of it directly: your name, date of birth, email, phone number and address when you register, plus the documents used for verification. Some is collected automatically as you use the site, such as your device type, browser, IP address and the pages and games you open. Payment details are recorded when you transact so the cashier can process deposits and payouts.

Why we use your data

Your information is used to open and run your account, process deposits and withdrawals, confirm your identity and age, apply bonuses correctly, provide support and keep the platform secure. It also helps detect fraud, prevent duplicate accounts and meet the obligations attached to the gaming licence. Where the law requires it, certain data may be shared with regulators or authorities.

Verification and payment information

Verification documents, such as a photo ID or proof of address, are held to satisfy anti-fraud and licence requirements before payouts are released. Payment data is used to match deposits and withdrawals to the correct account and to confirm that funds move only to a method in your own name. This information is treated as sensitive and access is limited to the teams that need it.

Cookies and analytics

Cookies and similar tools keep you logged in, remember your preferences and measure how the site is used so it can be improved. Some are essential for the account to work, while analytics and marketing cookies are optional. You can manage non-essential cookies through your browser settings or the on-site controls, though turning off essential ones may affect how the site functions.

How your data is protected

Personal and payment information is transmitted over encrypted connections and stored on secured systems with restricted access. Staff handle data only as their role requires, and payment processing follows recognised industry safeguards. No online service can promise perfect security, so a strong, unique password and careful handling of your own login remain an important part of keeping the account safe.

Sharing with trusted processors

Neospin works with third parties to deliver the service: payment providers, verification and fraud-prevention services, game studios, hosting and analytics partners, and support tools. These processors receive only the data needed for their task and are required to protect it. Because some operate outside your country, your information may be processed across borders under appropriate safeguards.

Data retention and your rights

Data is kept for as long as your account is active and for any further period required by law, after which it is deleted or anonymised. Depending on where you live, you may have the right to access the data held about you, ask for corrections, request deletion, or object to certain processing. To make a request, contact support using your registered details so your identity can be confirmed.

Protecting children's data

The service is for adults aged 18 and over, and we do not knowingly collect information from anyone underage. If we learn that an account belongs to a minor, it is closed and the associated data is removed in line with our retention rules. Parents who share devices are encouraged to use filtering tools to keep gambling sites away from children.

How you are told about changes

If this policy changes in a material way, the updated version is posted here with a new effective date, and significant changes may also be flagged in your account or by email. Continuing to use the service after an update means you accept the revised policy, so it is worth a quick look whenever you see a notice.

Marketing choices and contact

If you opt in, you may receive offers and updates by email or other channels, and you can withdraw consent at any time using the unsubscribe link or your account settings. Opting out of marketing does not affect essential service messages about your account, payments or security. For any privacy question, reach the team through the contact page, and this policy may be updated from time to time with the current version always shown here.