Neospin Terms and Conditions

These terms set out the agreement between you and Neospin, operated by Hollycorn N.V. under Curacao eGaming licence 8048/JAZ2019-015. By creating an account and playing, you accept the rules below. They exist to keep play fair, payments secure and every account treated the same way, so it is worth reading them once before you deposit.

Eligibility and your account

You must be at least 18 years old and legally allowed to gamble where you live. The account is personal to you: the name, date of birth and contact details you register must be accurate and kept up to date. You are responsible for your own login security, and any activity under your credentials is treated as yours. Providing false information, or letting another person use your account, can lead to closure and forfeited funds.

One account per player

Each player may hold a single account. Opening multiple accounts, whether under different names, emails or payment methods, breaks these terms. Duplicate or linked accounts may be suspended, and bonus winnings taken through them can be removed. If you have lost access to an old account, contact support rather than registering again.

Verification and identity

To protect the account and meet licence obligations, identity verification is required before a first withdrawal and may be requested at other times. This can include photo ID, proof of address and proof of payment ownership. Funds cannot be released until verification is complete, and accounts that cannot be verified may be restricted. Completing these checks early keeps your payouts moving without delay.

Deposits, withdrawals and payment ownership

Deposits are credited in Australian dollars and are available for play once cleared. Withdrawals are paid back to a method held in your own name; third-party payments are not accepted. Minimum and maximum amounts apply per transaction, and very large wins may be paid in scheduled instalments. Neospin may hold a payout pending the completion of verification or a review of unusual activity.

Bonus terms and fair play

Bonuses are optional and carry their own conditions, including wagering, minimum deposits, eligible games, expiry windows and a maximum bet while a bonus is active. The standard playthrough on welcome funds is 40x. Attempting to gain an unfair advantage, such as low-risk or hedge betting to clear wagering, abusing promotions across linked accounts, or exceeding the bonus bet cap, can void the bonus and any winnings derived from it. Bonus funds and their winnings cannot be withdrawn until the conditions are met.

Game contribution and limits

Games contribute differently toward bonus wagering: pokies count 100%, while table and live-dealer games count 5%. Some titles may be excluded from bonus play entirely, as listed in each offer. Outcomes are determined by the game providers using tested random number generators, and Neospin does not alter results. Where a game malfunctions, affected rounds and any related payouts may be voided.

Dormant accounts and closure

An account with no activity for an extended period may be treated as dormant, and an administrative fee can apply in line with the posted policy. You may close your account at any time by contacting support, and you can request a permanent self-exclusion if you want a firmer break. Neospin may also suspend or close an account that breaches these terms, with remaining real-cash balances returned where appropriate.

Service availability and liability

Neospin aims to keep the site running smoothly, but access can be interrupted by maintenance, technical faults or events outside our control. Where a clear error in odds, payouts or game behaviour occurs, the affected transactions may be corrected or reversed. To the extent permitted by law, liability is limited to the funds in your account, and the service is provided without a guarantee of uninterrupted play. You are responsible for confirming that online gambling is legal in your location before you play.

Changes, disputes and responsible play

These terms may be updated, and the current version always applies, so check back from time to time. If a dispute arises, contact support first with your account and transaction details; most issues are resolved directly, and unresolved matters can be escalated under the licence framework. Gambling is entertainment, not a way to earn income. Use the responsible-gambling tools to set limits or take a break, and play only with money you can afford to lose.